“We go all out to meet the material handling needs of our customers” is more than just a slogan or a sales pitch at MHE-Demag. This is demonstrated in our recent projects completed for two customers in Indonesia.
Cement manufacturer PT Semen Tonasa (a subsidiary of PT Semen Indonesia) recently appointed MHE-Demag Indonesia to build a loading head for its existing shiploader to transfer bags of cement. MHE-Demag is no stranger to PT Semen Tonasa as we have previously been involved in the refurbishment of their material handling equipment, namely the modernising of their crane loading system.
Our Indonesia team was involved from the early stages of concept proposal and engineering design, to the final installation and commissioning of the loading head. As no technical details were available at the time, our engineers had to work out the specifications from scratch with reference to the actual site which is remotely located in Sulawesi Selatan, Indonesia.
The whole process took the team almost a year from April 2016 to the handover in May 2017.The loading head is now a fully operational part of the shiploader. Impressed with the machine’s quality and our after-sales services, PT Semen Tonasa purchased three more loading heads from MHE-Demag.
Another big achievement by MHE-Demag Indonesia is the hydraulic grab bucket (also known as “Clamshell”) supplied to PT Pertamina. Installed at the customer’s premises was an old grab bucket manufactured in France. When our proposed equipment from Turkey was rejected by the customer, the team—now racing against a tight deadline—thought out of the box to customise a grab bucket that fulfilled the customer’s requirements entirely. The locally manufactured grab bucket was completed, installed and handed over to the customer in 6 months.
“MHE-Demag embraces challenges wherever we find them, whether it’s working out specifications from scratch or developing modifications to fulfil unique requirements. When it comes to customisation, the sky’s the limit,” said M.G. Viswanath, General Manager of Fulfillment, MHE-Demag Indonesia.